Internet Banking Tips

Use Internet Banking to Minimize the Risk of Fraud

  • Utilize paperless options. Restrict receipt of paper statements by subscribing to e-mailed bank account statements and credit card statements.
  • Monitor your account activity regularly by checking your balances and statements. This helps you to detect fraudulent transactions, if any, quickly. The earlier a fraud is detected, the lesser will be its financial impact.
  • Restrict the use of checks. Transfer funds online between your CSB Bank accounts through www.citizensros.com.
  • Receive alerts upon all significant transactions in your account. Learn more about email and text banking.

Tips for Use When Banking Through the Internet

  • Avoid accessing your Internet Banking account from a cyber cafe or a shared computer. However, if you happen to do so change your passwords from your own computer.
  • Every time you complete your online banking session, log off. Do not just close your browser.
  • To access CSB's Internet Banking, always type in the correct URL (http://www.citizensros.com) into your browser window. Never click a link that offers to take you to our website.
  • If your log-in IDs or passwords appear automatically on the sign-in page of a secure website, you should disable the "Auto Complete" function to increase the security of your information.
    To disable the "Auto Complete" function:
    • Open Internet Explorer and click "Tools" > "Internet Options" > "Content".
    • Under "Personal Information", click "Auto Complete".
    • Uncheck "User names and passwords on forms" and click "Clear Passwords".
    • Click "OK".
  • Change your Internet Banking passwords after your first log-in, and thereafter regularly (at least once in a month).
  • Your password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !,@, #,$, %, ^, &,* (, )] in your passwords.
  • If you have more than one Internet Banking user ID, use a different password for each of the user IDs.
  • Never share your Internet Banking passwords with others, even family members. Do not reveal them to anybody, not even to a CSB employee.
  • Always check the last log-in to your Internet Banking account. Log in to www.citizensros.com to view the date and time of your last log-in.